The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Do I have to pay for this visit? Lost or stolen. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. When you contacted BT, it said it had not booked that engineer and did not know about the work. The Communication Workers Union (CWU),. Suggest you contact openreach as this is BT Retail /Consumer forum. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. If a charge is likely, well let you know. Call us on0800 800 150to discuss your installation. BT won't send no one out because @SkyHelpTeam are my provider. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Damage to equipment within your premises caused by lightning or power surges. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. These cookies ensure basic functionalities and security features of the website, anonymously. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Well, by fiddling around on the Internet you have found me! Register (or login) on our website and you will not see this ad. Civil's don't have to give the hrs travel time as you have to start at a yard. Moving home . 22h52, Hi. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT Openreach was established in 2006 . I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. In 1987 I began a career as a British Telecom Engineer. This cookie is set by GDPR Cookie Consent plugin. They will try and get you . Depending on the provider and package you choose, you might be able to avoid paying for line installation. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. Members of the Communication Workers Union (CWU), including call centre. Training is rushed, clothing is poor and supervisory support is weak. Response was given fairly soon after initial slection. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. We use cookies to optimize the website, no personal information is stored. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". The cookie is used to store the user consent for the cookies in the category "Performance". Account and billing. Technical support. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. If the work is complex, Openreach will take longer to do all the external work. . First, Openreach will send an engineer to assess how much work is needed. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. 2. Please enter at least 3 characters to search. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. A specific time cannot be given and access must be available for the entire slot. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. 10. Ask questions and share tips with other people 24 hours a day. The strikes will take place on 29 July and 1 August. @XRaySpeX . (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. If you need help email your.problems@observer.co.uk. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. 2023 BBC. BT Openreach What a great place to work! Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. All depends when your manager wants you I guess. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. I have sent a pm with my information and description of the situation. Missed appointments. Very rarely. @richthestag. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . If this happens we'll text you, call you, or send you an email to arrange another appointment. Try their website here. @katenoblett. 26/04/2017. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. as per usual ,engineers working across the road and our broadband goes down. We need our broadband but have been told that it could take days to fix. The engineer first needs to turn on the cable that runs from the street cabinet to your property. Openreach aims to connect 20. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. It was reported a yesterday (I think). By clicking Accept All, you consent to the use of ALL the cookies. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. This cookie is set by GDPR Cookie Consent plugin. New grading structure. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Help and support; Contact BT; Back. Engineers from Openreach cut the telephone line while working in the street. "These are the same workers who kept the country connected during the pandemic. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Include an address and phone number. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. If you currently work for the BT Group please apply directly through the Internal jobs board. Ask questions and share tips with other people 24 hours a day. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. But heres a quick guide to the different installation terms we use, and the average timescales. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. Asked 22 May 2022 Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I could not recommend working for BT Openreach at all. This is a very common mistake made worse by the press. We also use third-party cookies that help us analyze and understand how you use this website. Damage caused during a break in to your premises. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. It was reported a yesterday (I think). The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. When you report a fault, we try and assess whether therell be a charge or not. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. bt openreach working up a pole today. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. It could be Sky's Openreach account number, for the details that ISPs have given them. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. I interviewed at Openreach (London, England) in Sep 2020. Log into order tracker using your BT ID or order reference and postcode. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Just click on. This depends on the apprenticeship you are applying for. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Hence, the addition of working experience gained from Openreach can truly be like a milestone . Its not BT Openreach, its simply Openreach, a BT Group company.. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. 13h06, I just wanted to provide to the mods and@NeilO. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. business and public sector, Media It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Work programme gives an insight into life as an Openreach engineer. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Engineers from Openreach managed to cut our telephone line while they were working on our road. Your contracted to 37.5 hours a week for work which your are field based. CER / Field Insights - North England. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. These cookies track visitors across websites and collect information to provide customized ads. The BBC is not responsible for the content of external sites. Openreach did not have anything to add to the BT statement. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. 30-03-2021 Starting salary is poor, but you'll reach the higher rate after 3 years. I need an engineer to come to my premises to fix a broadband fault. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. on 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. But it changed its tune when the Observer got involved. You might not need a visit, just the right advice and help to identify the problem! Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. 0 Ratings Ibz There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. First, Openreach will send an engineer to assess how much work is needed. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Openreach is the UK's digital network business. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. More strikes are planned in the coming weeks in the rail dispute. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future.
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