It was ten times as fast for half the price. Make sure you're always connected with mobile, broadband, phone systems and more. We aim to respond to your email within 48 hours - excluding weekends. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Our SME solutions are for you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Suitable for smaller businesses who need more than what broadband can offer. Report a fault online to put things right. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. By email Send message We aim to respond to your email within 48 hours - excluding weekends. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Sorry, something went wrong. We always aim for 100% target availability, but sometimes things do go wrong. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your If you need to write to us, please check the back of your bill for the right address to use. You can do lots of things without picking up the phone. If an engineer needs to fix the fault, you can choose the best time for them to visit. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. The developer provided this information and may update it over time. That's why we've been named as a leading service provider by Gartner. The Phone Book ; The Phone Book Find a Business. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Small and medium businesses Got up to 250 employees? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Tavis House London WC1H 9NA | 020 7820 6770 . Dont miss our hassle-free ways to help yourself. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Search The Phone Book from BT to find contact details of businesses across the UK. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. T&Cs apply. AGE UK LONDON Business Description. How does BTnet work with cloud applications? Cookies used for marketing and advertising purposes. Compare leased line pricing and find the best fit for your business. This means no annoying lag or delays. Sometimes we can identify and fix a fault at the same time. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. You need your order reference number. Maybe there's a problem with your order. BT broadband complaints. Website. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Search The Phone Book from BT to find contact details of businesses across the UK. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Starts with VOL followed by three and eleven numbers, Oops. You can find our standard Terms and Conditions at www.bt.com/terms. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Broadband & internet BTnet We aim to fix any faults within five hours day, night, or weekends. We are processing your online Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Create an account Are you an EE Mobile customer? If you have a complaint about BT, there are several ways in which you can make a BT complaint. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Terms and Conditions apply. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Related Types of Business | Related Locations. Try contacting support if you still can't track your order. That means there are no busy periods or dips in data service to worry about. track your order. So you get the same service, and it could save you time too. Well offer the fastest fix with the first available visit youre in control to change it. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Search The Phone Book from BT to find contact details of businesses across the UK. Its quick, easy and available 24/7. A business leased line, on the other hand, is a dedicated line just for you. again. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Free from UK landlines. Broadband not working properly? Our activities added 24bn to the UK economy. You can do lots of things without picking up the phone. That means you get fast, reliable speeds. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you're on your computer, you can download WhatsApp for Desktop. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. When people connect, there's no limit to the good they can do. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. Or ring us on : 0800 672 331 Register a complaint Contact Its really that simple to contact BT Broadband by SMS. Contact sales. Monday-Friday08:30 - 17:00Free from UK landlines. And if you do experience service stops, well provide money-back credit. Search The Phone Book from BT to find contact details of businesses across the UK. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Contact BT Business. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. Mobile costs may vary. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Subject to credit check, business registration and a 5-year minimum term. Read more about our network latency here. BT Business App Save time, manage your account, and check your services at your fingertips These cookies allowed us to study how users navigate on the website. Get a 200Mbps leased line for 299/month (ex VAT). Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. Looking for help placing an order? To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Contact BT for help and support with your BT broadband, TV, home phone or mobile. However, a well-designed system should route a customer to the right person. We needed to save money for the good of the Gosport and Fareham Academy Trust. Get answers to all your questions here. It is chaired by the chief executive. You'll find it on your bill. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Every single time. Visit our online customer service help and support areas Discover solutions that are built for your business, whatever you do. Best if you're on your mobile. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Try contacting support if you still can't If it's for your home account visit BT for the home. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Get a BT ultrafast fibre broadband deal today and bundle your TV. All day, every day. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Click on the button below to track the parent order. In the latest release we've fixed some bugs to improve your experience using the BT Business app. 08:00 - 18:00. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Its consistent, reliable connectivity for your business. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If you add all your accounts Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. WhatsApp us, The quickest and easiest way to contact us. We offer reliable connectivity, but sometimes faults do occur. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. If you have an issue you can find out if is just you, or impacting others in your area. Otherwise, please make sure you've got a business reference and try again. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Change your UK billing address. We can only deal with BT Business accounts. business order and you'll shortly receive an email with an order number you can use to At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. This will involve a complete review of your complaint to make sure nothing has been missed. All prices exclude 20% VAT. We only collect anonymous data. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. When you have team members working from different locations, a connection you can rely on is more important than ever. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. 4190816 EEE producer registration number : WEE/AH0065TW Need some help with a BT product or service? We're one of the world's leading communications services companies. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Location. one. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. Get help for all your BT Business products and services. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. Our purpose is as simple as it is ambitious: we connect for good. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Fibre business broadband only 25.95/month. Whether you run a small or larger business, we have a BTnet solution for you. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Fix Problems and faults Contact Chat, phone, or email Contact us about. Sounds good doesnt it? Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. As your business grows, the demands on your internet connection grow too. Faults and Orders dashboard. Phone line not working properly? Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Hosting video calls. Representative Office. That means you get fast, reliable speeds. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. All connections are subject to survey. Starts with two letters followed by six or seven alphanumeric. Weve got your order request and will be in touch soon to complete your order. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Monday - Friday. BTnet Express From 50Mbps Ideal for smaller businesses BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. By phone 0800 800154. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Connect your people and places with smart solutions tailored to your business. Offer ends 5 March 2023. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. In order to view the dashboard you will need to add We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Search The Phone Book from BT to find contact details of businesses across the UK. Here's how we'll help put things right. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Our SME solutions are for you. The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Unfortunately, BT's phone system is not well designed. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O.
