Fan Update. What is ticket insurance? Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. How do I file a claim and get a refund if I have ticket insurance? If I have XCover ticket insurance and miss an event, can I get a refund? By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. Have now given up. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. x. All photography, filming and other recordings of the event are PROHIBITED. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. Therefore, we ask for: A completed medical confirmation form. Thanks for signing up for the event guide! AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. You have chosen AXS Mobile ID as your method of delivery for your tickets. The form needs to be signed and stamped by your GP and this may be chargeable to you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Can I get a refund for a cancelled or postponed event? Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. Any restrictions on transfer or resale will be communicated to you (e.g. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! Help us help you quicker by coming with your mobile ticket ready to be scanned. This content may be old or outdated. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. If I have Allianz ticket insurance and miss an event, can I get a refund? Why you might ask? For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. You must supply the required Payment Method and/or other personal information in order to complete your purchase. A refund AXS the company right which she bought the tickets sent via an email telling. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! VIRTUAL (ONLINE) EVENTS. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. We will notify you by email if this box office collection is required. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Ticketplan's terms can be found on the Ticketplan website. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Seller fees on the Service may vary. - AXS Help Centre How can I make a claim for my Ticket Insurance? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. This tracks your activity using third party cookies. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. If you bought tickets online or over the phone, you won't need to do a thing. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Listings are not considered retracted until they have been processed and a system confirmation has been issued. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. If you paid by credit card it may be possible in certain circumstances to. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. If you are purchasing a resale ticket (i.e. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. By clicking a link you are consenting to this. Almost fell for the scam myself until I saw this. Shipping information, if any, is provided at checkout. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. What is AXS Premium? If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Fast & Free job site: Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Birke job Saarbrcken, Saarland Germany, Insurance jobs Saarbrcken, Saarland, Germany. . I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the Apply for a refund. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Yes - If customer is prevented from attending because of a government mandate, this is covered. Occasionally making progress only to be timed out. Cookie Notice By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We hope that you have a great time at the show. Please note that orders are processed only after a billing address and other billing information has been verified. Find a will ticket on Gumtree, the #1 site for . Unfortunately, we will not be able to issue a refund on your ticket insurance. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. If you are unable to find tickets or parking rights, please check back again. Klicka hr fr att kontakta oss. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. follow our steps to get a refund from a ticket seller. Submission of our own medical confirmation form is preferred, please download it here: medical form template. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. There are no suggested results at this time. Please visit our help page or contact customer support for assistance. I don't see why I should have to do the legwork on this one. The ticket is valid only for the event, date, time, and seat location issued. SAFETY AND SECURITY. Has anyone experienced anything similar? Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Feb 17. To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. Front row or on the aisle? If the event is rescheduled, we'll advise what options are available to you. You are solely responsible for making a purchase, based on the information provided on our Service. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Congratulations! Refunds for rescheduled events are up to the artist, team, venue, or promoter. Problem is I cant attend the event anymore :( so I cant get a refund. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. T&Cs may apply.'. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. IP: 161.35.97.149 How do I get my AXS Premium tickets once I complete my purchase? If you have bought your tickets at the venue's box office? For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. IT IS NOT AN INSURANCE POLICY. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. DE If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. Disabled seating is incredible on all levels of the arena. The original advice from the armed forces giving advice to travel at short notice for military service. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). in the event description page, in pop-up boxes, or in an email). Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. They lure you into buying the insurance but little did I know that a refund will be issued . Latecomers may be seated at the discretion of Client or venue. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. found at the bottom of this page. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. email from them: "Thank you for contacting AXS. Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Yes - If customer is prevented from attending because of a government mandate, this is covered. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. Create an account to follow your favorite communities and start taking part in conversations. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We also give them access to 24/7, multilingual . You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Press J to jump to the feed. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Are AXS Premium tickets sold for every event? But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Please be advised we will require a copy of the death certificate to be attached. Took about 5-6 weeks and lots of following up but did get all my money back. Contact Us Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. However, it is not clear if this would cover government advice. You should receive a confirmation after concluding your transaction. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order.
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